Frequently Asked Questions
1. How do I book?
Reserve online, message us, or give us a call!
2. Where do you deliver?
We service most of Santa Rosa, Okaloosa, and Escambia counties. Outside of our delivery area? No worries- Reach out and we will see if we can help!
3. How long is our rental for?
Your rental is booked for the day. You select your drop off and pick up times on your reservation form. We start our deliveries early in the morning- we may reach out and ask if you would like an early delivery the day prior at no extra cost! The total duration will depend on various factors such as your party time, party location, and our delivery schedule. You may select an "overnight" booking and we will pick up the following morning. We also offer "extra day" bookings at a heavily discounted rate and you will get a full extra day of play! *Overnight and extra day bookings are permitted for locations with a private yard. We do not offer overnight rentals for complexes, parks, or public spaces.*
4. Do you deliver and set up?
Absolutely! We handle delivery, setup, and pickup, so all you have to do is relax and enjoy the fun. This helps to ensure that our units are handled carefully and professionally without risk of damage to our units or risk of injury to our customers. Delivery fees are based on the location of your event.
5. Are your products cleaned?
Always! We take cleanliness very seriously and all of our products are thoroughly cleaned and sanitized before and after every use.
6. What are the payment options?
We accept Cash, credit card, and payment apps.
7. Do you require a deposit?
Yes, a small deposit of $1 (Yes, it's actually only $1!) is required to complete your reservation. The remainder is due prior to delivery. We will share all the details when you book!
8. What is your cancellation policy?
We understand life happens. If an unanticipated occurrence happens or bad weather is expected, we will work with you to reschedule or cancel your rental at no extra charge. Cancellations must be made prior to delivery. Once the unit is set up, there are no refunds or cancellations. We will set up in inclement weather, however, safety first! If there are wind speeds higher than 20 MPH we reserve the right to cancel set up due to safety issues.
9. What is needed from the customer at the event location in order to rent a unit?
You are responsible for providing a source of electricity and water (if a wet unit is rented). We provide a 100 ft. extension cord to connect our unit to your electricity source. If for whatever reason your location does not have electricity, we have generators you may rent at a reasonable cost. Our wet units will have water connections installed, however JT Jumpers, LLC does not provide any water hoses to connect to your water source. If you rent a wet unit from us, you, will need to provide a long enough water hose to connect from your water source to our unit.
10. What surfaces can the inflatables be set up on?
We can set up on grass, concrete, or asphalt. For safety, grass is best. We can set up on sand however a cleaning fee may apply. Let us know what kind of surface you have when you book!
11. What are the basic rental rules?
Please review the waiver when you complete your reservation. But here is a quick glance:
- Adult supervision is required at all times
- No shoes, sharp objects, food, drinks, glitter, silly string, or pets inside the inflatables.
- Follow all safety instructions provided during setup. (And most importantly- have fun!)
12. Can adults jump too?
Absolutely! Some units are built for kids and adults. Just ask when booking or check out the details listed on the unit you're interested in. If you have a kids only unit, we fully expect some littles may need assistance from a grown up. That's ok too!
Still have questions?
Feel free to contact us anytime- we're happy to help!